Shipping & Handling

We are pleased to offer Free standard shipping applies to all U.S. orders. Delivery times are shown below.

Order Processing
Orders are processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding holidays).
Once processed, your order is prepared for shipment.

Shipping & Delivery
Standard shipping within the United States typically takes 7–14 business days, depending on the delivery location. Some products may be shipped from our fulfillment partners to ensure availability and timely delivery.

Total Estimated Delivery Time
8–17 business days (processing + shipping).

Shipping Destinations
We currently ship to customers within the United States.

Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.

Delivery Delays
Occasionally, deliveries may take longer than expected due to carrier issues or peak demand. We appreciate your patience and will share tracking details so you can monitor your order.

Order Support
If you have any questions about your order or shipping, our support team is happy to help.

Email : support@pet-playtoys.com
Phone : (708) 402-8835

Customer Support Hours:
Monday – Friday, 9:00 AM – 4:30 PM (CDT)