FAQ

Q: How can I contact you?

A: To contact us at any time, please visit our
Contact Us page and we will get back to you as soon as possible.

Q: What is your shipping policy?

A: To understand our shipping times and delivery process, please visit our
Shipping & Handling page.

Q: How can I track my order?

A: Once your order ships, you will receive a tracking number.
You can also visit our Track Your Order page anytime.

Q: Is Pet Play Toys a U.S. based business?

A: Yes. Pet Play Toys is an independent U.S. based online pet specialty retailer serving customers across the United States. We work with trusted fulfillment partners to deliver our products efficiently.

Q: Where do your products ship from?

A: Orders may ship from our fulfillment partners’ warehouses to ensure fast delivery and product availability.
Shipping times are clearly displayed on our
Shipping & Handling page.

Q: How quickly will customer support respond?

A: Our customer support team typically responds within 24 business hours.
For faster assistance, please visit our Contact page.